Software development is a complex process with many steps, and a lot of people involved. It also involves writing code that, to someone who knows its underlying logic structure and function, can be as clear as reading a newspaper story…or as arcane as Mayan hieroglyphics.
Software development is a complex process with many steps, and a lot of people involved. It also involves writing code that, to someone who knows its underlying logic structure and function, can be as clear as reading a newspaper story…or as arcane as Mayan hieroglyphics.
Because software involves lots of small pieces of code working together, there’s a chance for incompatibilities. Or, more colloquially, from the end users perspective, there are bugs – things the software shouldn’t be doing and is.
Bugs can range from catastrophic (they cause the software system to shut down completely – more rarely, they bring the entire operating system down), to minor (they screw up how data is displayed on the system) to implementation oddities (the specification for what a function was supposed to do was interpreted differently between when it was decided and what was needed in the actual world. Keeping track of what bugs have been reported is the function of bug tracker software.
While software development invests a lot of time and money into in house usability and quality assurance testing, the reality is that the number of people using the software has a direct impact on the number of bugs that are found, what types of bugs are found, and how those bugs are fixed. Even after the software has been released, bugtracking is an ongoing investment in time and personnel, as your end users expect security updates, and an ongoing set of feature improvements.
One of the critical decisions in implementing bug tracking software is who has access to the input forms. Inputting bugs requires that customers actually be able to describe their software issues in ways that are meaningful. The worst kind of bug incident report is «Function X Y Z doesn’t work.» It doesn’t tell the coder what the user was doing when the bug popped up, it doesn’t relay any error messages from what was going on, and if the user was working with a data file, it doesn’t tell the coder what was being done with the data file at the time the incident happened.
Ideally, your bug tracker software will walk the users through a series of questions that will isolate the information the coder needs, like what version of the software was being used, what operating system it was used on, the text of the error message, and a place to upload the data file when something went awry.
If you’re developing software that can reasonably expect to have an internet connection, bugtracking can be partially automated; when the software is shut down unexpectedly, it can be programmed to feed a lot of information to automatic bugtracking packages, and build a statistical database of common problems to be fixed in future updates.
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